---------------Frequently Asked Questions---------------
🐾 What is a cat café?
A cat café is a cozy space where you can enjoy coffee, specialty drinks, and pastries while spending time with adoptable cats. Our lounge serves as a foster home, giving the cats a safe, social environment while they wait for their forever families. Guests get to meet them in a relaxed, home‑like setting and see their personalities shine.
🐱 What’s the difference between the café and the lounge?
The café side is completely cat‑free, where you can enjoy drinks and pastries. Through our interior windows, you can watch the cats play and relax. To meet them up close, you’ll need a lounge ticket.
🎟️ How do I visit the cats?
Purchase a cat lounge ticket for your preferred time. Walk‑ins are welcome when space allows, but reservations are the best way to guarantee your spot.
💬 Do I need a reservation?
Reservations aren’t required, but they’re strongly recommended. We limit the number of guests in the lounge to keep the cats comfortable, so walk‑ins may not be available during busy times.
💛 Why is there a fee to visit the lounge?
Your ticket helps cover the daily care of the cats - food, litter, cleaning supplies, enrichment items, and general upkeep. Adoption fees go directly to our rescue partners.
🐈 Where do the cats come from?
Our cats come from Enfield Community Cat Project. Learn more on our Meet Our Rescues page.
🏡 Are the cats adoptable?
Yes! All cats are spayed/neutered and up‑to‑date on age‑appropriate vaccinations. To adopt, simply fill out an application through the rescue’s website.
💕 Do I have to adopt?
Not at all. Many guests visit just to enjoy the company of cats. Your visit still helps socialize them, making them more confident and ready to meet their future families.
👶 Is there an age limit for the lounge?
Guests of all ages are welcome. Children 12 and under must be accompanied by an adult (18+), with one adult for every two children. We may ask anyone to step out if cat comfort or safety is at risk.
🧾 What should I expect when I arrive?
Check in at the café counter so we can confirm your reservation and waiver. You’re welcome to grab a drink or treat before your session begins. When it’s time, staff will guide you through our double‑door entry system to keep curious cats safely inside.
☕ Can I bring food or drinks into the lounge?
Yes - as long as they’re purchased from our café. Drinks must have lids, and baked goods should stay covered when you’re not eating. Please don’t share with the cats.
⏱️ Why are visits 50 minutes?
The 10‑minute break between sessions gives the cats time to rest and allows staff to clean and reset the space so every visit starts fresh.
📅 What if I need to cancel or reschedule?
Email us at info@9livescafe.com
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Refunds: 24‑hour notice required
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Rescheduling: 3‑hour notice required
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No‑shows are not refundable
🚫 Can I bring my own cat?
No - for everyone’s safety, please leave personal pets at home.
🐕 Can I bring a service animal or emotional support animal?
Service animals and emotional support animals are not permitted inside the cat lounge for the safety of both animals. They are welcome in the café area.
🙋 Can I volunteer?
We appreciate the interest! As a for‑profit business, we’re not able to accept volunteers directly.
We are working on different avenues with more information to come.
💼 Are you hiring?
Thanks for your interest! We’re not hiring at the moment.
Any future openings will be posted on our website and social pages.